• Self Storage

    Telford Self Storage units for domestic or business use including archive storage.  We have 20,000 square feet available to use for your self storage needs.

    Self Store Telford

    Please do not hesitate to contact us for a no-obligation quotation, or visit our storage facility during our opening hours for a look round.

    You won’t be disappointed!

  • Wrekin Removals

    Wrekin Removals can help with your home move.

    Whether you need a full packing service, storage of your belongings, or a straightforward move, Wrekin Removals can help. Covering Telford, Bridgnorth, Shrewsbury and the surrounding areas, we can help you move anywhere in the EU or further afield.

    For a Free No Obligation Quote, please fill out our Quotation Form.

Call Telford 01952 583115 or Shrewsbury 01743 358887 to speak to one of our Removals and Self Storage experts.

Wrekin Removals is a family business with the management utilising many years of experience within the industry.
The foundations of the company are based upon a total commitment to provide customers with a personal, professional, and quality service.

  •  Over 10 years experience within the industry.
  •  Courteous and friendly service assured.
  •  Quality recyclable modern purpose designed packing materials used.

In February 2010 the company moved to prestigious new premises in the Halesfield area of Telford, Shropshire and Wrekin Self Storage was launched.

This impressive new facility now enables the company to offer numerous storage options including: self storage, containerised storage, motorhome, speedboat, vintage car, archive and document storage etc.

The premises are temperature controlled and boast the most up to date fire, security and CCTV surveillance systems which are supported by a round the clock monitoring system.

Wrekin Removals specialise in self storage in Telford, Shropshire and house or commercial removals from our Telford self storage premises. Our facility boasts room to store all manner of your belongings, from a cupboard to a full house we can store it and move it all! For any sizeTelford removals, or to self store in Telford, we have a number of easy and affordable solutions for your house move.

Wrekin Removals is a family business with the management utilising many years of experience within the industry.
The foundations of the company are based upon a total commitment to provide customers with a personal, professional, and quality service.

  •  Over 10 years experience within the industry.
  •  Courteous and friendly service assured.
  •  Quality recyclable modern purpose designed packing materials used.

In February 2010 the company moved to prestigious new premises in the Halesfield area of Telford, Shropshire and Wrekin Self Storage was launched.

This impressive new facility now enables the company to offer numerous storage options including: self storage, containerised storage, motorhome, speedboat, vintage car, archive and document storage etc.

The premises are temperature controlled and boast the most up to date fire, security and CCTV surveillance systems which are supported by a round the clock monitoring system.

Wrekin Removals specialise in self storage in Telford, Shropshire and house or commercial removals from our Telford self storage premises. Our facility boasts room to store all manner of your belongings, from a cupboard to a full house we can store it and move it all! For any sizeTelford removals, or to self store in Telford, we have a number of easy and affordable solutions for your house move.

IMG_8615Just as you take pride in, and value your possessions, Wrekin Removals also take pride in our fleet of vehicles.

Wrekin Removals take particular pride in the cleanliness of our vehicle interiors, which are complete with tie-backs to ensure your belongings arrive safely and in the same condition as they were loaded.

Wrekin Removals is based in Telford, and if you are local then we’re sure that you’ve probably seen one! With Telford removals being our main business, we take pride in the quality of our vehicles and always keep them in fantastic condition to ensure that your belongings get where they need to be, in the same condition as when they left!

The first step in your move will be a visit from a Wrekin Removals Representative to carry out a pre-move survey.

Telford Removals

This is so we can determine your exact needs allowing us to provide you with an accurate quotation.

Your representative will listen to any concerns you may have and will talk you through the entire moving process, including a full explanation of your insurance options. He will calculate the measurements of all items to be moved and will discuss any specific requirements.

If you need some items to be stored, or moved to a different address and if you are moving overseas, certain items will require special packing and/or crating. Your representative is specially trained to ask you the right questions and give you all the advice you need to help takes the stress out of your move.

Book A Free Home Survey – Click here

Following this meeting, you will be provided with a clear, concise written quotation with a breakdown of all costs together with any supporting information you may need.

Wrekin Removals representatives are experts at determining your exact needs, whether it’s self storage, removals or packing your possessions, we can do it all right here in Telford! Our survey can help you decide whether to self store in Telford, or go straight ahead with a Telford removal if you have not made your mind up yet.

Your Details

Your Name (required)

Your Email (required)

Telephone number (required)

Mobile Telephone number

Your Property Details

Number of Bedrooms (required)

Property Details

Your Move Details

Potential Move Date (required)

Storage Requirements
YesNo

Packing Options required (if known)

Address Details

Collection Address (required)

Postcode (required)

Delivery Address (required)

Postcode (required)

Any additional comments

Post Office redirection service

Doctor/Healthcare/Dentist

Vet

Pharmacy

Schools

Insurance Companies (Buildings, contents, cars, life, pets, travel)

Banks/National Savings

Pension

Loans

DVLA for motor license and driving license

Internet service provider

Milkman/Newspaper delivery

Gas

Electricity

Water

Telephone

Satelite or cable company

TV Licensing authority

Store loyalty cards (Nectar, Boots, Advantage, Tesco etc.)

Club membership

Employers

 

Before the move

Arrange for disconnection of all kitchen appliances on the day prior to the move, including securing washing machine drums.


Start to run down freezer stock. Manufacturers advise against moving freezers unless empty and de-frosted.


Bring down any items from the loft.


Dismantle all self-assembly furniture unless the removers have agreed to do so.


Unless included in the property sale, have all TV and other aerials taken down.


Dismantle sheds, greenhouses, climbing frames, trampolines unless the removers have agreed to do so.


Draw a floor plan of your new home with your items marked in position and give a copy to the crew on the day of your move.


Advise your removal company of any access problems both at your old and new home. Where appropriate arrange for roads to be coned off via the police.


Obtain suitable cages/boxes for your pets. The transportation of your pets cannot be undertaken by the removal company.


Make arrangements for overnight accommodation if your move is to take more then one day.


 

The Day Before the Move

Defrost freezer and fridge.


disconnect audio/TV/Video/PC equipment to be prepared for transit in accordance with the manufacturers instructions.


Take down fixtures and fittings eg mirrors, towel rails, curtain poles etc.


Arrange for any carpets to be removed to be professionally loosened unless the removers have agreed to do so.


Arrange for the transportation of any dangerous substances, eg gas bottles


Seal all packets and jars of food


Remove lampshades for lights


Prepare plants for moving eg provide cane supports for large indoor plants and thn place in heavy duty polythene, protect dried flowers.


Drain fuel from lawn mowers, motorcycles, mopeds, scooters etc.


Pack a bag of personal items (change of clothes, toiletries, medical kit, medicine, food and drinks) Keep in an easy to find place.


For children pack a bag of games and activities for the trip

 

The Day of the Move

Lock valuables and personal documents away in the car.
If your possessions are being stored, remember to retain any items you might need eg passport, driving license.


After loading check that everything has been removed from your property as a return journey cannot be made.


Ensure the driver has directions to the new address and agree a time to arrive.


Advise the crew foreman of a telephone number on which you can be contacted.


Make sure you leave your property secure and hand over the keys to the estate agent.


Aim to arrive at your new home ahead of the removal vehicle and park leaving easy access for the crew.


Label all rooms and direct crew for positioning of items in each.


Make beds hang bedroom/bathroom curtains and locate refreshments


Relax and enjoy your new home


New Self Storage Facility in Telford Now Open.

Wrekin Removals is delighted to announce the recent opening of their prestigious new premises in Halesfield, Telford.

Wrekin House boasts approximately 20,000 square feet of premium storage space and houses over 400 purpose built self-storage units which range in size from 10 to 200 square feet over 2 floors.  The self storage facility occupies only a fraction of the total space available leaving more than ample capacity for the Wrekin wooden storage containers along with a dedicated area for the safe storage of motor-homes, vintage cars, speed boats etc in a temperature controlled environment.

Whatever your needs, Wrekin Removals can provide safe, purpose built professional storage. There are many reasons why you might need to store furniture and effects; between moving homes, a temporary job posting, whilst renovations or repairs to your home are carried out, or simply due to lack of space. Whatever the reason, if you need to store items for a few days, weeks or indefinitely, Wrekin Removals are here to help.

Self Storage – We make self storage really easy. Just about anything can be stored with the obvious exceptions such as live animals, stolen goods etc.  A full list can be found in our BAR endorsed terms and conditions.

You can hire a unit sized to suit your requirements.  Wrekin staff will be delighted to assist with determining the most suitable size of unit.

The prices we quote are fully inclusive and contain no hidden extras.  Our rates are very attractive with the added benefit of no security deposit required.

You are the sole key holder of your unit at all times, and can visit as often as you wish within the normal opening times.

You can store for a minimum of 2 weeks or as long as you like.

Please do not hesitate to contact us for a no-obligation quotation, or visit our storage facility during our opening hours for a look round.  You won’t be disappointed.

Getting access to your storage unit is easy at Wrekin Self Store.
Self Store access hours:

Monday to Friday 8am – 5:30pm

Saturday 9am – 3pm

Sunday – Closed

Bank Holidays – Closed

Need access out of hours?  We’ll see what we can do!

Containerised Storage – How it works is very simple. We will collect the items from you, pack them and wrap them carefully to stop them from getting dusty or damaged and then load them into purpose built wooden storage containers which are sealed before the vehicle leaves. During the loading, a detailed inventory list of all stored items is prepared for you. When the vehicle arrives at the store, the containers are unloaded and stacked carefully in the warehouse where they will stay untouched until you are ready to receive them back. This system involves the minimum of handling ensuring all your items remain safe and secure.

Steel Containers – A quantity of new 20 foot steel containers are available for rent. These steel containers are located in the main yard of Wrekin House.  The area is protected by a seven foot fence along with security lighting.

Archive and Document Storage – The premises are ideal for the safe and secure storage of archive documentation and a delivery/collection service can be arranged if required.

Business Storage – Bespoke, flexible storage solutions for excess stock, seasonal stock, distribution and fulfilment.  Storage solutions for all your business needs.

Security – Wrekin House has recently been refurbished to a very high standard and boasts the most up to date fire, security and CCTV surveillance systems which are monitored 24 hours a day, 365 days a year.

Shop – The Wrekin Shop has on display just about everything you need when moving house, including various size boxes, tape, wrapping paper, bubble wrap, blankets etc.  Even if you don’t store with us, you can buy these items – just call in!
Monday – Friday  08am – 5:30pm
Saturday    09am – 3pm
Sunday    Closed
Bank Holidays   Closed

Our self storage facility in Telford is perfectly located for ease of use, and our knowledgeable team are always at hand to assist with picking the right sized unit. Our Telford self storage facilities are second to none, and combined with our Telford removals business, we can facilitate any move, residential or commercial, and can collect your possessions for storage from all over Telford.

We can also come and collect your Telford self storage items. Our fleet of vans can come to any address and help you self store in Telford, or we can use a number of sized vans for your Telford removals. In our Telford self storage, we have a number of units, with only one key holder for each unit. If you would like more information about our self storage Telford service, please give us a call!

IMG_8681Whether you decide to do your own packing, or you choose our specialist packing service, by using quality fit for purpose materials and cartons, combined with experienced handling techniques, Wrekin Removals will ensure your household effects are transported to your new home as securely and as safely as possible.

Our staff are all uniformed, highly trained professionals who are naturally friendly at courteous at all times. We will tailor the specification to meet your own requirements and budget. This may involve a full packing service; or a partial service where only fragile items such as china and glass are packed.

We have adopted special techniques and packing materials to ensure the total protection of your most valued items whether antique furniture, original paintings or a state of the art surround sound cinema.

If packing yourself, it is a good idea to assess all your possessions and make arrangements to dispose of items you no longer require. Remember to start packing early giving yourself enough time. We will provide you with all the necessary materials such as flat-fold packing cartons, book boxes, hanging boxes for clothes, sealing tape, bubble wrap, lay flat linen cartons and mattress bags.

Remember to clearly label each of the boxes that you have packed showing the contents and the intended location within your new home. This will help our staff to handle your items more efficiently and to ensure that you have settled in your new home as smoothly and as quickly as possible.

Finally, make sure you keep anything you need in your possession on the moving day, such as a kettle and cups, certain foods items or important documents. Label them clearly and put them to one side so that they are not removed by the moving crew.

Our specialist teams can help, and with our Telford self storage we are more flexible than ever! Our Telford removals or self storage Telford team can come and help you pack, then store or move your items, making our service more convenient and as time saving as possible.

These are some of the testimonials we have received.

What our customers have to say about us:
  • Thank you for your excellent service, from your first visit to all the phone calls made to different members of the team, to the final removals. You'll have all been very friendly and helpful, and as for your team (we had Sam Stu and Scott) they were polite, friendly and above all hard working.. I Would highly recommend you and your team. Well done and thank you all. - Lauren Watson
  • My wife and I would be grateful if you would pass on our sincere thanks to all the staff we came on contact with throughout the somewhat difficult move. Your allocated team including the extra two was a credit to you and the reputation of Wrekin removals. Throughout the protracted period of never Knowing when the move would take place your team always managed to put my mind at ease. - M J Major
  • We would recommend Wrekin Removals for their excellent service. The staff were friendly and efficient and prompt in their timing, arriving early and completing the Job without any fuss. Well done Wrekin Removals. - Eddie L
  • Wrekin Removals made my fourth house move in three years the smoothest and most enjoyable one of the lot. Knowing the house would be packed and moved with little effort from us meant we could focus on all of the other little jobs involved in moving house like sorting out the keys and changing our address everywhere. If we move again I will be straight on the phone to Dave! - Kirsty S, Telford
  • We used Wrekin Removals and Self Storage for our house move and temporary storage. They were competitively priced, easy to contact and very responsive. The men who did the work were cheerful, helpful and quick. I would highly recommend this company. - Mr A
  • The removals men turned up on time and started work immediately. Everything was packed securely and the house was emptied withing a few hours. Excellent customer service - would recommend Wrekin Removals - Mark P, Wellington

Telephone

Telford:  01952 583115
Shrewsbury:  01743 358 887

Postal Address:

Wrekin Removals,
Wrekin House,
Unit C,
Halesfield 10,
Telford,
Shropshire
TF7 4QP

Email: enquiries@wrekinremovals.co.uk

Your Name (required)

Your Email (required)

Phone Number

Your Message


Telephone

Telford:  01952 583115
Shrewsbury:  01743 358 887

Postal Address:

Wrekin Removals,
Wrekin House,
Unit C,
Halesfield 10,
Telford,
Shropshire
TF7 4QP

Email: enquiries@wrekinremovals.co.uk

Your Name (required)

Your Email (required)

Phone Number

Your Message


Protecting your Privacy

This Privacy Notice tells you about the types of personal data that Wrekin Removals and Storage collects, how we handle it, how we store it and how we keep it safe. This notice also tells you about your rights in relation to your personal data. We hope the following sections will answer any questions you have but if not, please do get in touch with us. It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

 

Who are we?

Wrekin Removals and Storage provide Removals and Storage services, locally, nationally and Internationally.

Our contact details are:
Wrekin House, Unit C, Halesfield Industrial Estate, Telford, Shropshire, TF7 4QP

Tel: 01952 583115
E-mail: enquiries@wrekinremovals.co.uk

 

What personal data do we process?

Wrekin Removals and Storage collects, stores and uses information about:

our own employees and prospective employees

the employees of potential and current customers

the employees of our suppliers; and

the personal data being processed by our customers to the extent that it is necessary for us to provide our services, i.e. a removal or storage contract.

As you would expect, we are fully committed to dealing with all personal data in a fair and transparent way and ensure that we have the appropriate security measures in place. This notice sets out what we do with your personal data, why we do it, who we pass it on to and what we do to keep it secure.

A separate notice is available to our employees.

 

Why do we process this information??

Employees of Customers and Suppliers

We use the personal data of the employees of our customers and suppliers to contact them about the work we are doing for them or the work they are doing for us.

We have a legitimate interest to process this information in order to keep doing business and provide the services that we offer. This personal data will generally be limited to employee contact details only.

 

Employees of Potential Customers

We want to tell people about our services and believe that we have a legitimate interest to do so. We will use the contact details of business contacts to send information about our services and offers from time to time. Again, this is because we have a legitimate interest in promoting our service, but we will always provide the individual receiving the message with the option to opt out (unsubscribe) of receiving our messages.

 

Personal Data we Process as part of our Service

We may occasionally have to use the personal data that is being processed by our customers in order to provide our range of services. We will only use this for that purpose and no other purpose. It will be held securely and then returned to our customers as soon as it is no longer required for that purpose.

 

Who do we share your data with??

We will only share personal data as is necessary to provide our services. This will only be with third parties that we trust; handymen, carpet-fitters, antiques restorers, plumbers and other relocation service providers (franchisees, or origin and destination agents) and only when there are appropriate security arrangements or processor agreements in place.

All of our data is stored within a secure UK based data centre and backed up to a secure hard drive at a different UK based location.

 

Data Retention

Employees of Customers and Suppliers

We will hold contact details for as long as we are providing you, or your organization, with our services or you are providing us with services. If we no longer have a relationship with you, we will delete your data one year after the termination of the relationship, aside from any data that we are required to keep fulfilling our, or other, legal obligations.

 

Employees of Potential Customers

In relation to these business contacts, if you do not engage our services we will hold onto your data in accordance with our company retention schedule, after which it will be deleted / destroyed.

 

Your Rights

You have rights in relation to your personal data and can ask Wrekin Removals for the following:

To access information about the personal data we are processing and to obtain a copy of it;

 

To change incorrect or incomplete data;

To erase or stop processing your data;

To stop sending you marketing messages;

To object to certain processing activities.

 

If you would like to exercise any of these rights, or if you have any concerns about how your personal data is being processed, please contact us using the details at the top of this notice and we will do our best to address your concerns.

If you still believe that we have not handled your personal data properly or have not complied with your rights, you can complain to the Information Commissioner.

Contact details are available at:     www.wrekinremovals.co.uk

 

Policy last updated May 2018

 

 

 

 

 

 

Signed:          …………………………………………………………………………

Date:                                                  May 2018

Terms & Conditions

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. For the purposes of this Agreement an item is defined as the entire contents of a box, parcel, package, carton, or similar container, and any other object or thing that is moved, handled or stored by us. These terms and conditions can be varied or amended subject to prior written agreement.

In Clauses 4, 9, 10, 11 and 12 We set out Our liability to You for loss and damage to Your goods and premises. Please read these clauses carefully.

  1. Our Quotation

1.1 Our quotation, unless otherwise stated, does not include customs duties port charges including (but not limited to) demurrage and inspections or any fees or taxes payable to government bodies or agencies.

For the price quoted We agree to accept liability for loss or damage to Your goods and premises subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.

1.2 Our Quotation is valid for twenty-eight days from the date of issue. Unless already included in Our Quotation, additional charges will apply in the following circumstances:

1.2.1 If the work does not commence within twenty-eight days of acceptance;

1.2.2 Where We have given You a price including redelivery from store within our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;

1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.

1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at Your request.

1.2.5 We have to collect or deliver goods at Your request above the ground floor and first upper floor.

1.2.6 If You or Your agents request collection or access to Your goods whilst they are in store;

1.2.7 We supply any additional services, including moving or storing extra goods (these conditions apply to such work).

1.2.8 The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

1.2.9 We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them;

1.2.10 There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.11 We agree in writing to increase Our limit of liability set out in Clause 9.1.1 prior to the work commencing;

1.3 You agree to pay any reasonable charges arising from the above circumstances.

 

  1. Work not included in the quotation

2.1 Unless agreed by us in writing, we will not:

2.1.1 Dismantle or assemble furniture of any kind

2.1.2 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.1.3 Take up or lay fitted floor coverings.

2.1.4 Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.5 Move or store any items excluded under Clause 5.

2.1.6 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like.

2.2 Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by You to carry out these services.

 

  1. Your responsibility

3.1 You agree to:

3.1.1 Advise Us in writing of the value of the goods being removed and/or stored prior to the work commencing. If it is established that the value of the goods removed or stored exceeds the value You have stated Our liability under clause 9.1 will be reduced to reflect the proportion that Your declared value bears to their actual value.

3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.

3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work.

3.1.4 Be present or represented throughout the collection and delivery of the removal.

3.1.5 Ensure that inventories, receipts, waybills, job sheets or other relevant documents are signed by You or Your authorised representative as confirmation of collection or delivery of goods.

3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

3.1.8 Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

3.1.9 Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

3.1.10 Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them;

3.1.11 Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.

3.1.12 Arrange appropriate transport, storage or disposal of goods listed in clause 5

3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

 

  1. Our responsibility

4.1 It is Our responsibility to deliver Your goods to You, or produce them for Your collection, undamaged.

By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.

4.2 In the event that We have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is Our responsibility to deliver them to You, or produce them for Your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.

4.3 If We fail to discharge the responsibilities identified in clause 4.1 and 4.2, We will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate You for such failure.

4.4 We will not be liable to compensate You where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occurred as a result of negligence or breach of contract on Our part.

4.5 If You do not provide Us with a declaration of value of Your goods, or if You do not require us to accept standard liability pursuant to clause 9.1 We will not be liable to You for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on Our part.

4.6 The amount of Our liability under this clause shall be determined in accordance with clauses 9 and 11.

 

  1. Goods not to be submitted for removal or storage

5.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety and of fire. Items listed under 5.1.2 to 5.1.7 below carry other risks and You should make Your own arrangements for their transport and storage.

5.1.1 Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

5.1.3 Goods likely to encourage vermin or other pests or to cause infestation or contamination.

5.1.4 Goods, which in Our opinion are hazardous to health, dirty or unhygienic or likely to attract vermin or pests. We may refuse such goods without liability to You.

5.1.5 Perishable items and/or those requiring a controlled environment.

5.1.6 Any animals, birds fish reptiles or plants.

5.1.7 Goods which require special licence or government permission for export or import.

5.1.8 Under no circumstances will prohibited or stolen goods, drugs or pornographic material be moved or stored by Us.

5.2 If We do agree to remove such goods, We will not accept liability for loss or damage unless We are negligent or in breach of contract, in which case all these conditions will apply.

5.3 If You submit such goods without our knowledge We will make them available for Your collection and if You do not collect them within a reasonable time We may apply for an appropriate court order to dispose of any such goods found in the consignment. You will pay to Us any charges, expenses, damages, legal costs or penalties incurred by Us disposing of the goods.

 

  1. Ownership of the goods

6.1 By entering into this Agreement, You guarantee that:

6.1.1 The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or

6.1.2 You have the full authority of the owner or anyone having a legal interest in the goods to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.

6.1.3 If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You must advise Us of their name and address in writing immediately.

6.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 6.1.1 or 6.1.2 is untrue.

6.1.5 If You wish to transfer responsibility of this Agreement to a third party You must advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

 

  1. Charges if You postpone or cancel the removal

7.1. If You postpone or cancel this Agreement, We reserve the right to charge you a postponement or cancellation fee according to how much notice is given as set out below at 7.1.1 – 7.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

7.1.1 More than 10 working days before the removal was due to start: No charge.

7.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge.

7.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge.

7.1.4 Within 24 hours of the move taking place; not more than 75% of the removal charge.

7.1.5 On the day the work starts or at any time after the work commences 100% of Our charges.

7.2 Cancellation/Postponement Waiver

If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 7.1.1, 7.1.2 & 7.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.

 

  1. Payment

8.1. Unless otherwise agreed by Us in writing, payment is required in full by cleared funds at the time of booking the removal or storage period. In default of such payment We reserve the right to refuse to commence removal or storage until such payment is received.

8.2. In respect of all sums which are overdue to Us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

 

  1. Determination of amount of our liability for loss or damage

9.1. Standard Liability.

9.1.1 If You advise Us of the value of Your goods, prior to the work commencing and subject to clause 3.1.1, the amount of Our liability to You in the event of loss or damage to those goods in breach of clause 4 will be determined by Clauses 9.1.2, 9.1.3, 9.1.5 and 11, up to a maximum liability of £25,000 in the event of the total loss of the goods. We may agree to accept liability for a higher amount, in which case We may make an additional charge.

9.1.2 In the event of loss of or damage to Your goods in breach of clause 4, Our liability to You shall not exceed a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage, up to the maximum liability of £25,000 referred to in clause 9.1.1 (unless We have agreed a higher amount with You).

9.1.3 Where the lost or damaged item is part of a pair or set, our liability to You, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

9.1.4 In the event of our liability to you representing the full value of an item, we may at Our option remove it as salvage. Where items are capable of repair for a sum less than the replacement cost, taking into account the age and condition, the repair cost will be Our maximum liability.

9.1.5 In the event of the loss of an owner packed container we will accept a maximum liability of £100.

9.2 Limited Liability.

9.2.1 If You have not provided Us with a written valuation prior to the work commencing, or You do not require Us to apply the Standard Liability in clause 9.1, then Our liability to You will be determined in accordance with Clauses 9.1.3, 9.2.2 and 11.

9.2.2 In the event of loss of or damage to Your goods caused by Our negligence or breach of contract, our liability to You shall not exceed £40 per item.BAR Model Terms & Conditions – Liability version JANUARY 2014

9.3 For goods destined to or received from a place outside the UK

9.3.1 We will only accept Standard Liability if You provide us with a valuation of Your goods on the form which we provide. All other provisions of Clause 9.1 will apply.

9.3.2 We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.

9.3.3 We do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless We have been negligent or in breach of contract. This list is not exhaustive, and we will advise You at the time of quotation if this exclusion applies.

9.3.4 Subject to clauses 9.1 and 9.2 above We will accept liability for loss or damage only in the following circumstances:

(a) arising from our negligence or breach of contract whilst the goods are in our physical possession, or

(b) whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

 

  1. Damage to premises or property other than goods

10.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore our liability is limited as follows;

10.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.

10.1.2 If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.

10.1.3 If we are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

 

  1. Exclusions of liability

11.1 In respect of Limited Liability, we will not be liable for loss of or damage to Your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.

11.2 Unless we are negligent or in breach of contract (in which case our liability will be limited under either Standard or Limited Liability as set out in Clause 9) we will not be liable for any loss of, damage to, or failure to produce the following goods: –

11.2.1 Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones

11.2.2 Plants or goods likely to encourage moth vermin or other pests or to cause infestation or contamination.

11.2.3 Perishable items and/or those requiring a controlled environment.

11.2.4 Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board.

11.2.5 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds, Mobile Telephones, Portable Media and Computing Devices.

11.2.6 Any animals, birds or fish.

11.3 In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-

11.3.1 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.

11.3.2 Loss or damage arising from ionising radiations or radioactive contamination.

11.3.3 Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons and Cyber Attack.

11.3.4 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:

(a) there is no breach of this Agreement by Us or by any of Our employees or agents

(b) such loss or damage is not a reasonably foreseeable result of any such breach.

11.3.5 By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.

11.3.6 By vermin, moth, insects and similar infestation.

11.3.7 By cleaning, repairing or restoring unless we arranged for the work to be carried out.

11.3.8 Changes to atmospheric conditions which results in mould, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water caused by Our negligence or breach of contract.

11.3.9 For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.

11.3.10 Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by Us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then Our maximum liability is limited to £100 for the entire contents of the box or the actual value of the damaged items (taking into account the items age and condition at the time of loss or damage) whichever is less.

11.3.11 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

11.3.12 Loss or damage of motor vehicles caused by scratching, denting and marring unless You obtain from us a pre-collection condition report.

11.3.13 Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories and removable items unless lost with the vehicle

11.3.14 For any goods which have a pre-existing defect or are inherently defective.

11.4 No employee of Ours shall be separately liable to You for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.

11.5 Our liability will cease upon handing over goods from our warehouse or upon completion of delivery (see Clause 12.1 below).

 

  1. Time limit for claims

12.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent otherwise we shall not be liable.

12.2 Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event in detail within seven (7) days of delivery of the goods by us.

12.3 For goods which we deliver, You must give Us detailed notice in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

 

  1. Delays in transit

13.1 Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.

13.2 If through no fault of ours we are unable to deliver Your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

13.3 Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract

 

  1. Our Right to Hold the Goods (lien)

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.

We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that We have paid out on Your behalf. While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.

 

  1. Disputes

If there is a dispute arising from this Agreement, which cannot be resolved, either party may refer it to the low cost independent Alternative Dispute Resolution (ADR) scheme provided by the British Association of Removers (BAR). Under this scheme, the case will be determined by an accredited independent ADR organisation. Recourse to the independent ADR scheme is subject to certain limits, current details of which are available upon request from BAR, Tel: 01923 699486, Fax: 01923 699481, Email: consumer.affairs@bar.co.uk. ADR does not prejudice Your right to commence court proceedings.

 

  1. Our right to sub-contract the work

16.1 We reserve the right to sub-contract some or all of the work.

16.2 If We sub-contract, then these conditions will still apply.

 

  1. Route and method

17.1 We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

17.2 Unless it has been specifically agreed otherwise in writing in Our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.

 

  1. Advice and information for International Removals

We will use our reasonable endeavours to provide You with up to date information to assist You with the import/export of Your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

 

  1. Applicable law

Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts. If you currently reside or are moving to a place outside the jurisdiction of the courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply subject to our written agreement prior to the work or services commencing.

 

  1. Your forwarding address

20.1 If You instruct Us to store Your goods, You must provide a correct and up to date address and telephone number and notify Us if it changes. All correspondence and notices will be considered to have been received by You seven days after sending it by first class post to Your last address recorded by Us.

20.2 If You do not provide an address and/or do not respond to Our correspondence or notices, We may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by You seven days after the publication date of the newspaper.

Note: If We are unable to contact You, We will charge You any costs incurred in establishing Your whereabouts.

 

  1. List of goods (inventory) or receipt

Where We produce a list of Your goods (inventory) or a receipt and send it to You, it will be accepted as accurate unless You write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying Us of any errors or omissions.

 

  1. Revision of storage charges

We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.

 

  1. Our right to Sell or dispose of the Goods

If payment of our charges relating to Your goods is in arrears, and on giving You three months’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, We may seek to recover the balance from You.

 

  1. Termination

If payments are up to date, We will not end this contract except by giving You three months notice in writing. If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 7 above). If We can release the goods earlier, we will do so, provided that Your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

© Liability Terms – Copyright of The British Association of Removers Limited 2014